FNB Private Clients

Good Day,<br> <br> I upgraded my accounts to FNB Private Clients last week Monday.<br> <br> There was a section on the form that stated deliver to the branch or have it couriered.<br> I selected to collect from the branch as this was my choice.<br> <br> I got a call from CCD Couriers asking me where they must deliver the card to.I told them I wanted to collect from the branch but they told me it wasn't possible and they could only send the Cheque card back to the bank.<br> <br> I went into Melose Arch branch and instructed the relationship manager to speak to private clients and ask them to deliver the cheque and credit cards which was an um and a ah.Eventually got told it would be delivered to the branch.Well a week has gone by and now have received another call from CCD Couriers telling me they are ready to deliver the Cards.My Instruction was to DELIVER IT TO MELROSE AND STILL ARE BEEN *****ED AROUND.I emailed my so called Private Banker Gugulethu Dube to give me feedback on Friday and i still haven't heard from him.So Much for Private Banking and the so called \Get your own Private Banker' *******.In the mean time my wife Private Clients Cheque card was delivered to the bank which is on my account."