FNB Private Clients
<p>I requested for a debit order payment to be reversed two days ago. I have not heard from my so called Private Banker from FNB. FNB gloats on their media advertisments that they are available 24/7 for Premier clients yet their call centre for Private Clients is closed after 16h30 on weekdays and worse still they cannot attend to a simple request during office hours.</p> <p> Is this the service I can expect to receive as a Private Client for teh fees that I pay for this account and resultant disservice?</p>
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 936595.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 936595.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)