FNB 'Private Client *******' are still at it

Once again, the ******* are shining at what they do best. No resolution on my previous issue which turned out to be detrimental. No email to assist me with my issues. No interest to assist me with my finances nor my needs from a Bank. No interest in me as a customer paying more than R1500 just in fees to have a bank account. Not only am I paying almost double the account fees for my new "more-rewards" private client account, which was issued on my behalf, but I am not able to reap any of the so called benefits. I am not receiving my eBucks rewards which are listed for the fusion account that I signed up for but not been activated for, the main reason for joining FNB, I am not able to load a/my vehicle as an asset, I am not able to apply for an overdraft to avoid unnecessary the R115 fee per not-honored transactions, where the Private Client Account mess started, nor am I not able to dispute nor stop debit orders that ran/will run on the incorrect date and/or for the incorrect amount. The was a debit order that went off from my account on the incorrect date (18th of January) reversed on the same day but the amount is not reflecting in my account. After numerous calls to the Private Clients department of FNB I was told, "I don't know why the money is not reflecting, wait a day or two for the reversal to reflect". How can a representative of FNB state to a customer that they can see the money is gone (not in my account), but they have no solution other than for the customer to wait nor do they attempt to resolve the issue? It has been more than 4 days, which 3 days were working days that FNB has ****** (this issue) a R1420.71 from my account.