HL
Henco L

1 reviews | Active since Jul 2016

01 Aug 2016, 17:16

FNB PRIVATE CLIENT 'take me home service

<p>On tuesday last week i made a booking via FNB's private client service. the bookong was made for Sunday morning at 00h30.</p> <p> </p> <p>However when this time came no one pitched up, when I phoned the service again they said the call was cancelled but could not tell me by whom or when. Maybe because i never cancelled it.</p> <p> </p> <p>The ref no that i received via sms is 23-h49x-01</p> <p> </p> <p>Know this place me in a very precurios position as I could note use Uber as my car was parked in town.</p> <p> </p> <p>Needless to say I will not be using this service again.</p> <p> </p> <p>BAD BAD BAD</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2016, 10:57
Official

Good day Henco69,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 983686.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)