FNB - Private Client Suite / Services not worth the fees

Dear FNB Private Clients Suite

What happened that you became so " *******.t.y." at doing business? You knew how to arrange 1-on-1 sessions to invest in FNB, but left me stranded when I app**** for a home loan and car finance?

I still haven't received feedback on either request.

I asked for a statement, my "privatebanker" don't reply, I acknowledge her out of office email reply, but the assistant neither rep**** no acknowledged my email.

So, I call the suite, I am told, I have to pay for Suite services to process requests my Banker and assistant don't reply on. At first they said, it'll R27 then I am billed R108 to process info that is otherwise free at the ATM.

What are my R500 in banking fees for?

So, my dearest FNB Private Clients Suite, no reply required. Keep the monies and the service. Do me one favour though, downgrade my account to FNB Easy immediately. I have formally emailed my banker already. Just ensure it's done by end of business today.

Thank you for your services and I am sorry our relationship has to end this way. However, in hindsight, I think I may have been the only one in this relationship.

Godspeed