FNB Private client suite offers no service to customers

FNB Private Client service is the worst service available and I would not advice anyone to use it at all.

This service is offered to customers to assist in making banking easier and not frustrated a person more.

I logged a ticket with the private client suite on 5-1-2021 after it took 2 hours to get the correct mail address to be able to log a ticket.

6 days later I had to go onto the FNB app again and send a message to follow up and was told that a banker would be in contact with me.

The professional way to handle a request that was sent from a customer would be to reply to the mail and try and resolve the problem, however this did not happen, I had a missed call on my phone as I was on a call at the time that I was phoned by Nomsa and then I received a mail from her telling me that I need to give a time to be phoned or if that does not work for me I need to go onto the app and get the problem resolved.

I have send a reply on 11-1-2-21 and informed her that I would like to try and resolve the problem via mail as I can not sit and play on a cell phone to try and resolve a problem as it takes up to 10 min at a time to get a reply on a message. For 5 messages it almost takes an hour.

It is not 12-1-2021 and I have still not received a reply from FNB and the fault that was logged 7 days ago has still not been resolved and still no feedback from FNB.

When phoning in to the private client suite I get told to send a mail to get any assistance.

This is the worst service for a service that I'm paying for monthly and I would rather suggest that people stay far away from FNB as they will not be able to resolve the smallest problems