FNB PRIVATE CLIENT SUB-STANDARD SERVICE

I have had an extremely poor experience with FNB as a private client as well as a premier client. I called numerous times to change my product class with little help from FNB. The private banker provided me with sub-standard service. I'm extremely dissatisfied. I am awaiting a response even though I called the bank myself numerous times with little constructive action from there part. I have had previous complaints with FNB with no contact from there customer service department. They provide poor service to their existing clients and have poor follow up procedure. I have moved my bond over to another provider and am close to changing my entire banking provider to someone other than FNB. Whilst being listed as a private client for even a short period I am bitterly disappointed with the client service.