1 reviews | Active since May 2013
FNB - Private Client Service the worst!!
I am so not impressed with the service FNB provides it's private clients, seriously they say 24/7 support and get your problem resolved in 1 call. Well I beg to differ, been on the phone with 7 different consultants and each and everytime get transferred, and then cut off!! This is appalling FNB. PLUS I'm querying why you are taking money off my account for a SIM card which I do not even have and each and every time you deduct you do so 3 times in a row. Please can you get your service sorted, as I'm a private client who is on the brink of taking my business elsewhere
Good day Anthea,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Anthea,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)