1 reviews | Active since Sept 2017
FNB Private Client service is Terrible!!!
Good Day
I am distraught at the service I have been receiving from FNB. I am a private client who has asked to be connected with my private banker. Should the private banker not contact me?
Yesterday when I called FNB, they said they would send me a message with my private bankers details. it has been a day and no response yet. FNB is asking me to pay premium banking fees but they refuse to provide me with a premium service.
I am seriously concerned as FNB is not worried about me as one of there customers.
I would like a follow up on this as soon as possible,
Kind Regards
Jaroshen Naidoo
Good day Jaroshen Naidoo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jaroshen Naidoo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)