FNB PRIVATE CLIENT SERVICE IS POOR

On the 25 February my private client consultant moved my bank account from a normal cheque account to a fusion account. With that he app**** for new bank card which i am still waiting for delivery of it till today. I am frustrated because i cannot pay some of my services which are link to my cards and the virtual card does not work on my latest Huawei P Smart 2021. It says the phone is not compatible. Now, if i want cash i have to send my self eWallet and do cashless withdrawal which has charges.

I am frustrated and don't know what do too. I have complained so many times with the private client consultant. Till today, nothing has been done.