1 reviews | Active since Feb 2024
FNB Private client service is a sham
My complaint is two fold. Firstly, this is the 3rd time my FNB account has been victim of ********** debit orders. I maintain cautious habits and yet my account keeps getting compromised. Secondly, I am a private client with FNB which should give me perks of a dedicated banker. I CAN NEVER GET HOLD OF MINE. This service has proven useless as I cannot expedite matters or receive the care I expect. Another case where my money gets ****** and I have to wait 7 to 10 working days for a resolution. It's ****. I don't suffer the same fate with my other accounts.
Good Day Arnold ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Arnold ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***