FNB Private Client service is a ****!

I honestly don't know why we pay so much to the private client service when your assigned banker don't even bother to return calls or emails, whole week been sending emails to my banker to order a new card for me but no reply, nothing. She doesn't even bother to reply to emails. Really terrible service for the ridiculous amount of money we are paying. I'm definitely closing my account and moving to a better bank, that actually pays attention to their customers.