FNB Private Client Service is a joke.

So when I transferred money from my cheque account to my credit card the money is not available. It's deducted from my cheque account and goes of my credit balance BUT nothing is available. All my statements says says that the "amount overdue" is "zero". All my accounts are paid and up to date. Bond, vehicle and credit card. My Private Banker reckons me that it takes 5 days for a transfer to clear. Besides the extremely bad service I've received in the past, the Complaints process is close to nowhere !!! They might just as well not have a complaint process. Not even to talk about the bad service I get from my banker, for which I have to fork out R400 a month. Me and my wife will be leaving FNB as they do not seem to value good customers. FNB is not all it seems to be. Give them a chance and they will show you how bad service can get.