FNB Private Client Service Excellence

The past year with FNB private Clients has been nothing but beyond par. Chesray Roman has made our banking experience so so pleasurable! His in depth knowledge of FNB products and services , associated rules and the amount of analyses he does to get down the problem is next level. I haven’t seen such eagerness, zeal and energy in a very very long time. As a result, I do not call any call centre, chat to any agent via digital channels any longer. One call or email to Chesray Roman and let the magic happen.

I commend him on his patience, his demeanour and attitude. Chesray Roman, you have a way of relating to your customer, and you wear that hat well, no airs and flares, no empty promises – just you, all raw and professional. This is the reason why I will be an ambassador for FNB, im hoping that your People Leaders make use of “YOU” as a blue print for many other team members within FNB.

Keep up the good work Chesray Roman, we (my family) appreciate you