FNB PRIVATE CLIENT? pay more for less..

My Credit card was blocked on the 15th of November 2018. I submitted a dispute form for the ********** transaction and asked for a new card. I have followed up every Day since and I have heard nothing. I was not able to transfer money into the account at month end due to it being blocked. It has now been debited of my account yet I still cannot use the account. I have made numerous phone calls and sent numerous mails, yet I still have no feedback no credit card and my payments are bouncing as a result. I am posting this out of absolute desperation, I am supposed to be a PRIVATE CLIENT what a joke. FYI I have been mailing ********** ( Mavu, Tebogo ) on a daily basis and being completely ignored. I have been with FNB since I was a kid (16 years old), I am now 33 and ready to change banks. ABSA here I come.