1 reviews | Active since Jun 2018
FNB private client - No Credit Card No Ebucks
I have a FNB Private client account. I have had this account for 4 years. its been about 2 years i havent received any ebucks. I have Contacted my private banker Siya Melthafa on more than one occasion about my ebucks. Every time i was told i need a credit card if i want ebucks. Now looking at the criteria on the website again can't seem to find any place where this is stated. I have been paying the R385 monthly fee. Can fnb maybe let me know why am i paying this if my banker cant ever fix ebucks. And what about the lost ebucks?
Good Day Andre van Jaarsveldt ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Andre van Jaarsveldt ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***