FNB Private Client Must Fall
<p>I am a private client with FNB and they have been failing to resolve my problem since Sunday the 23rd April 2017 till today 25th April 2017. I have called them 4 times and still have not recieved any communication or update about the progress of my call. I have logged 4 calls already.</p> <p> </p> <p>I have called them on Sunday, Monday Morning and Monday afternoon and today I went to the branch and stil didn't get resiolution. I keep explaining my problem to managers and diffferent people but it does not get resolved and they do not even bother to update me on the progress of my request and that is irritating and I feel I am taken for granted.</p> <p> </p> <p>Below is a list of calls to support myy statement's</p> <p>-RJ ********** 646</p> <p>-RP ********** 1451</p> <p>-RW ********** 3555</p> <p>-RY ********** 08307</p> <p>-RY ********** 6734</p> <p> </p> <p>I am disappointed with the service and turn around time, saddened about the treatment I received, depressed by not receiving updates or constant communication on the progress of my request, and discouraged by the response that I received from managers when I tried to escalate, dissatisfied by the serrvice delivery and as a result it has left me stressed frustrated, hopeless and unhappy.<br /><br /></p>
Good day Mr. tebatso
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. tebatso
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
