FNB Private Client is just not working for me

I am tired of this FNB private Clients, this is useless and not worth the money I pay monthly. Just fancy but no delivery.

I have tried to contact my "private banker" and apparently he is on leave and that means no service for me.

I have called them 3 times to ask for alternate banker to assist but couldn't get help.

First call, the call center person proposed a solution that didn't work.

Second call, the call center person also proposed a solution that didn't work.

Third call, I was on the phone for over 20 minutes and I was told that the private bankers are not picking up my call when they transfer me.

My problem : I need an saving account which I can save money into it and have immediate access and It should not require me to regular save, just a dedicated account that I can use for one purpose and I don't care about interest rate, just want an account I can just save money and have immediate access to it.

Solution: After FNB failed me, I went an opened a tyme bank account as they could not solve such an easy problem.

My details Tebatso Mokgokolo