FNB Private Client is in Ineffective

On The 27th Jan 2020 I purchased an Apple Smart watch on the ebucks Website. Order ***1 - 28th Jan 2020 @ 8am, I called the eBucks to cancel the order, I spoke to Shannah Timm.then I receive a confirmation that my order was cancelled at 12:18, *** - 28th Jan 2020 16:26 I received an sms confirmation that my order is ready for delivery. 29th Jan 2020 - I received an sms that my order is ready to be delivered - @12:30 the apple watch was delivered at SAP Building 2 while I was in a meeting. The watch was delivered without my consent, it was signed by the receptionist. Now that put me in a risk of carrying of carrying the watch - 30th Jan 2020 - The watch was collected by DawnWing please see collection slip attached - However I haven’t received my refund ☹ in the last 5 weeks :( I am paying private client services without a private client consultant assigned or available to help be with this issue.