FNB Private Client get no service

Dealing with FNB Private Client Division has been the worst service experience I have had thus far. Being a Private Client is a total waste of money on service fees for a non existent service. I have had to call and email continuously to get some feedback and still nothing. My new private banker Ncamiso Simelane provides no feedback, as a client one would expect that I don't have to continuously call and email and even tell someone how to do their job. MFC has approved my vehicle finance, however after being a client of FNB for 16 years, having 2 home loans with them, I cant even get a decision on a vehicle finance application.

After lots of calls, and emails and even speaking to a the Channel Management Head - Skhumbuzo Gcabashe to change my private banker this has not been done. The initial query that Ncamiso Simelane was not able to resolve was escalated to Skhumbuzo Gcabashe and I am still waiting for resolution. Two queries no feedback.