FNB PRIVATE CLIENT doesnt communicate and should pay the customer for their time !

FNB doesn't communicate. I opt for a credit card increase, very conveniently you can do this on the FNB app. after which nothing happens. Conveniently you can then go into the FNB securechat and enquire. This is fine, until you have to constantly start chats (about 10 now) constantly asking them: - What happened to my application? - It's been 2 months my application has been going on ! constantly having to contact them and ask what is going on? Why dont you contact me ?! - Yes I did send my outstanding docs. No please resend - Enquire, Enquire and Enquire again again and again. Who is working for you, you or can I start invoicing you? - Let me not publish this without nothing this is FNB PRIVATE CLIENT DEPARTMENT ! - They constantly give me deadline, yet nothing changes on my profile.

Do as you please with my case, happy to close my account, thanks.