DC
Danie C
1 reviews | Active since Jul 2009
17 Nov 2018, 09:13
FNB Private client call centre extremely rude!!
FNB Private bank employees think customers want to be treated like *******! I had a lady keep interrupting me while I was trying to explain something to her, then when I asked for her manager she slammed the phone down in my ear! After eventually getting hold of her manager (if it really was her manager), she also did not see anything wrong with that behavior and did see any reason why she had to listen to all the recordings. Well, if that is standard treatment of FNB Private clients, guess what!! Thanks for opening my eyes Sethabile Nxumalo and Grace Koshane. I will be relocating my banking services!
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Replies (1)FNB (First National Bank)'s replyOfficial
17 Nov 2018, 09:38Good Day Danie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply17 Nov 2018, 09:38
Official
Good Day Danie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
