FNB Private Client - Beyond Dissatisfied

I'm writing this here in hopes that it is seen by many , although I am afraid that it may not. Regardless , I need to express my deep disappointment in FNB private banking. If you are thinking of perhaps opening an account of this nature , you are better off saving that extra cash. The cost of running the account does not come close to the services promised. The " Private Bankers" do not respond, despite multiple mails a day follow ups, even if you have pointed out that its an emergency. It feels as though there is a consistent attitude when dealing with the bank , and that there is zero regard for your personal needs. When you ask certain questions, or have various requests , you are passed from one person to another consistently. I feel as though years have been shaved off my life due to the sheer stress I've encountered dealing with the unnecessary and unexpected hurdles that this bank has thrown my way. I would seriously not wish this on my worst enemy.