FNB Private Client Account (Terrible Service)

I bank with FNB. My daughter has a FNB account and i have a business account and a Private Client account. However i received terrible service from the Private Client department from day 1. My Private Banker didn't even call to introduce himself when i first opened the account (as i was told that he should have). Everytime i needed something from him i was either put on hold or i couldn't get a hold of him on his landline and his cellphone. He wouldn't return calls or emails. I eventually realised that although the charges were less, I'm better off with a normal account than than a Private Client account. So i sent him an numerous emails to downgrade my account. I spent 3 months trying to call him and sending emails, i got no response. When i tried to use other channels to they told me that my banker is the only person that can assist me with that. 3 months later i had to log a official complaint. It took them 5 days for the department that downgrades the account to contact me and the 1st question he asked was "Has your banker contacted you to explain the fees and procedures". I had to tell that person i didn't care about the procedures and the fees anymore, i have been trying to downgrade that account for 3 months now and i am paying the monthly fees for nothing as i have now started using a different bank. Till this day i have not received a call from my so called private banker. The least they could have done is have a supervisor contact me after receiving my complaint but that was not even done. FNB has the worse customer service ever, i would not recommend it to anyone. I'm happy with the bank i use now and the service they provide is much better. I pay have lost 3 months banking fees for that account but it's worth it.