rR
reinardt R

1 reviews | Active since Apr 2015

27 Jun 2017, 14:06

Fnb Private client account is a joke! 27days without a response to my enquiry

<p>Had a query regarding my private client account which to date is stil unaswered. 27days</p> <p>If someone does eventually answere me, please no calls, email only.</p> <p> </p> <p>See all the mails below:</p> <p> </p> <p>Dear ******</p> <p>Thank you for your message received on 2017-05-31 at 10:01:34. Your message has been forwarded to the Private Clients Service Suite who will be in contact with you, on your Private Banker's behalf, within the next 24 hours.</p> <p>Alternatively, you can contact the Private Clients Service Suite directly for immediate assistance with your day-to-day transactional banking needs. This service is available to you 24/7 via telephone or email.</p> <p>Private Clients Service Suite details:<br />Tel: ********** <br />Email: ********** <p>Regards</p> <p>The Private Clients Team</p> <p> </p> <p> </p> <p>*********** <****@****><br />Jun 1</p> <p>to Private <br />24 hours has come to and gone</p> <p> </p> <p> </p> <p> </p> <p>******* ********** />Jun 7</p> <p>to Private <br />Exactly a week with no response</p> <p> </p> <p> </p> <p> </p> <p>Juanita<br />Jun 7 <br /> to me</p> <p>*********</p> <p> </p> <p>Vertrou dit gaan goed.</p> <p>Ek is net gou in ‘n vergadering, ek s***el jou sodra ek terug is op kantoor.</p> <p> Groete</p> <p>Juanita</p> <p>FNB Private Clients</p> <p>7 Corridor Crescent, Route N4 Business Park, eMalahleni</p> <p>Tel: ********** </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>*********** ********** />Jun 7</p> <p>to Juanita <br />Nee, email mý eerder ek is besig</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2017, 14:53
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

rR
reinardt R's update04 Jul 2017, 14:58
Reviewer Update

Thanks for the speedy reply, however this issue has still not been resolved. I clearly asked on previous occasions and also in my complaint not to call me and use email instead.

I got a miss call from the Fnb private banker 10am 29June, to which I immediately texted, no calls email me, still waiting for that mail.

Query sent 31 May today its 4 July - 34days and counting to get a simple answer.

Assign someone else, I will not communicate with JG anymore