FNB Private Client

I have been with FNB for a time and was very happy with their client services, until I switched over to private client.

I feel if you pay a bit of money each month, with the expectation of better benefits and more efficient client service. You expect to only get your moneys worth.

I had a incident on one of my account with ***** transactions. I called the FNB Private Clients Service Suite to report the ***** transaction on the same day it happened. The call duration was 11:29 min before someone from FNB assisted me.

The FNB ***** investigator told me it will take 3 to 7 days for the ********** transaction amount to be reversed back into my account. It is over 7 days and no one from FNB has followed up with me on my case. I had to call FNB 4 times to follow up on my case.

I also asked my personal private banker from FNB twice to assist me each time I was struggling with something from FNB. My experience with my personal private banker is unprofessional and no help at all.