FNB Private Client

My regular debit order was debited twice by mistake on the 1st of July from 10X Investments on my FNB account. Because of this double debit order mistake, my account went into a negative balance. Then on the 2nd of July FNB charged me an R200-00 because my account went into a negative balance.

I called my assigned Private Banker Shioneez Israel three times to assist me with this mistake and I message. No response from Shioneez Israel.

Then I made use of the FNB secure chat platform for someone to assist me. I got assistance and just to find out I'm going to be charged another R45 for a reversal fee.

Now I'm asking myself what am I paying a monthly backing cost of R399 a month.