DS
Desmond S

1 reviews | Active since Jun 2020

17 Jun 2020, 10:43

FNB Private, Business and Call Centres useless

I registered a new business 2 weeks ago via the FNB CIPC support, they promised to give me a call and help with creating a new business account, after no one called I decided to just do it myself on the app, now for some reason it keeps giving me an error message that it cant find my company registration number. Everything is in order on my side, I phoned my personal banker just to be ignored and no calls being returned, customer service is up to hell, I was on the phone for 35mins speaking to a total of 4 people all of whom kept redirecting me to another consultant, one knowing less than the other. I 100% believe fnb changed management or directors as they are ****, everything is so difficult now. I am so frustrated and not one person is capable of helping. When you phone take an hour out of your day and just know it will be a complete waste. I am shocked at the service, as a long standing client I am thinking about moving my new business to Nedbank. They have phoned me more times to move everything over than FNB helped me out.

To whoever is running the new show, you are doing a horrible horrible job.

I am currently still without a business account all thanks to complete incompetence and in general not giving a **** about clients.

Thank you for nothing, ill waste another hour of my life trying to sort out your issues tomorrow

Also, I asked to speak to a manager or superior and I was told they can't connect me as the line will disconnect

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