FNB Private Banking - worst bank in South Africa

FNB Is charging me for a Petro card which I have never received or neither do I have a card for the account. Can you believe that as a Private Client the service is worse than anything in South Africa, your own banker does not respond to emails for weeks, so what is the purpose of being an FNB client. I have already started moving across to ABSA which provides me with 100 times better service than FNB has done in the last 8 years. 2016 is a new year, I will never bank or refer anyone to waste their time by banking with FNB, I want the Petro card closed and I refuse to pay R150 charge for something I do not have.