FNB Private Banking_ USELESS and CLUELESS *********** AGENTS

<p>I made a payment to herbalife on 13 Feb 2016 online but seems there was a prblem with FNB system, the money was not released into Herbalife account.</p> <p>I have been calling private banking since 13 Feb 2016. <br />I spoke to about 5 if not 6 agents on 13 Feb. I spent more than 20 minutes on a call. They ALL told me different stories. putting me through lots of lines, sending me from pillar to post.<br /> <br />Today, 14 Feb, I spoke to another agent who told me ANOTHER DIFFERENT STORY. She said the people I paid must call FNB authorisations department so that the money can be released into my account telephonically.<br />I called the payee, they say that will never happen.it never happens. they never call any authorisations departments.<br /> <br />SO the agent mislead me.<br /> <br /> <br />Seems like all the agents that I spoke to do not know what they are doing. ALL of them coming up with different stories. They are all good at "<strong>putting you through to so and so line"</strong><br /><strong> </strong><br />I am so ****ed off! , your people are so *********** its not a joke. even Home Affairs employees are way better than your agents. yet you say private banking. This is so disgusting!!!!! Take them to training we cant operate like this.<br /> <br />Im sick of this</p> <p> </p>