FNB Private Banking the worst experience EVER!!

Once again I had to find out that my Private Banker has changed and I have not been informed about it???? This is the 4th change of a Private Banker on my account....so I had to phone through to the FNB Private Banking general number and after 14mins of holding on, I still could not get through?? This after being guaranteed 24/7 private banking assistance? What is the point of paying nearly R5,000 p/year for banking fees if I do not get the Private Banking assistance or experience as promised by FNB? I will get better assistance on a Silver/Gold Account and phoning a Call Center.... I think it's time to change Banks!