FNB PRIVATE BANKING STAFF NEED TO BE PROPERLY TRAINED

IT IS WITH UTMOST DISGUST THAT I WRITE THIS REVIEW: I PURCHASED MY TRAVEL VIA FNB EBUCKS, CHANGES WERE MADE WHICH AFFECTED MY DOMESTIC TRAVEL, I WAS DOUBLE CHARGED ON THE DOMESTIC FLIGHTS, HAD TO RESHUFFLE MY INTERNATIONAL ITERNARY, AT A PHENOMENAL COST, ONLY TO REPURCHASE MY DOMESTIC FLIGHTS SINCE THE MOVING OF THE DATE WAS CHARGED TO MY CREDIT CARD: DOUBLE. AFRTER SPEAKING TO NUMEROUS FNB CONSULTANTS, WHO ALL ASKED FOR THE COMMUNICATION WHICH I SENT TO CANCELL, NOBODY WAS ABLE TO ASSIST, AFTER CALLING AND NOTIFYING ME THAT I WOULD BE REIMBURSED WITH 10 WORKING DAYS, 3 WEEKS AGO, HOWEVER ONLY ONE OF THE TWO PAYMENTS WERE REIMBURSED, I AM SO TIRED OF THEIR LACK OF COMMUNICATION AND BEING UNABLE TO SORT A SIMPLE PROBLEM