FNB PRIVATE BANKING SIMPLY DOES NOT DELIVER
FNB systems a complete disgrace today. Example 1: So called 'Private Banker' In addition your voicemail plays a long and complicated message and then fails to make a recording. I very much rue the day I signed up for private banking. |It is a disgraceful trick to get money from clients with zero tangible service benefits. (To say nothing for the
I believe you came in as a new banker several weeks ago. Why did you not introduce yourself? Example 2: Now today all the systems are down at the branch.I can't even make cash a cheque to pay into my accounts to correct some debit order reversals which I know are coming. For which the bank is now going to charge me dishonour fees.
What a complete disgrace FNB is. Systems down on the first of the month.
PS. I am a customer of at least 40 years which is probably longer than most of you have walked this earth.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)