FNB Private Banking - Shocking Service!!!!

If I could give anyone any advice about FNB's Private Banking Suite, it will be to run as quickly as you can. Two years ago, we were able to settle our bond after a long debacle with FNB. It took them 3 months to send through a settlement figure, and we were referred from one person to the next.

We are now selling the same property and again am struggling to get a letter from them stating that the bond is fully paid. We have been trying to get this letter out of FNB since the 3rd of February and every time we speak to them, we get told that their turnaround time is 3 to 5 days (not the same 3 to 5 days, but a timeframe after every call). We now stand to potentially lose this sale and for no reason other than FNB"s incompetence!

We have now spoken to all of the following people (reference numbers CAS-***2-ALTM4S8 and RK***) and not one of them could assist us:

Brendan (Private Banking) Rose Hlongwane (laid a complaint with the Call Centre) Neo Malekutu (Private Banking) George Mokholela (Private Banking) Kgomotso Molwantoa (Private Banking) Delien Van Eck (now in Commercial but previously with Private Banking)

All that we constantly get told is that the matter has been escalated - My question is to who because no-one is resolving this!!!! Why allocate a Private Banker to a client if they can't assist you when you have a problem. Seems all they focus on is flogging you more products.

We will most certainly be looking to change bankers shortly. It's a shame as we have banked with them for the past 19 years!!