FNB Private Banking - Shocking Service

I have contacted FNB Private Banking to downgrade my account to Premier as I don't use the benefits of Private Banking. I have contacted Sepaane Mpumi and Sibonigle Pooe was copied in all communication. 2nd Request was to close my other cheque account and I would like to have a 2nd bank card on my main account. I was told the request has been logged and I would have feedback soon. I also had an unauthorized debit order which I have asked my banker to look into. Next moment I receive an email from Sibonigle Pooe saying I have been downgraded as requested and he can no longer assist me with my requests, I have to use the banking app. This made me furious and I told him I logged the request when I has still on Private Banking and have paid the banking fee for the facility in advance. I still have not heard anything from FNB private banking. My account still show as Private Clients, I still don't have my 2nd bank cards, cheque account is still open. I would not recommend anyone to make use of FNB Private Clients, as the service is terrible. It is not worth the service fee.