FNB Private Banking Service is TERRIBLE - Don’t Waste Your Money

Made an application for a homeloan re advance, almost a week ago & didn’t receive any correspondence from FNB or whatsoever. I then contacted my private banker to find out what was going on and he didn't bother replying to me. Adding insult to injury, the bank charges exorbitant fees for this nonexistent service. Private banking is a USELESS. Using secure chat I followed up on my application. My application was declined, but one of your agents at Private Client Services couldn't explain the reason why? He copied and pasted a message that made no sense on the chat and left me to figure it all out on my own. Does this service constitute private banking?