FNB Private Banking - Pathetic service/ Non Service

I got a pop up message for a card renewal on my FNB Private Wealth account. It stated there may be a charge associated. I accepted to get the new card, and it did not advise on a cost. A few days later i see my account Debited for R1000 for new card. This is ridiculous, so i called the FNB suite on Monday to have this reversed, it is now Thursday, and I have heard NOTHING from my banker or FNB, What are we paying high monthyl fees for?

At the same time i also sent a dispute for for an online purchase i made, which i never received, and same...no feedback or response on this almost one week later.

FNB has really dropped the game on their Private Banking. It is now non existent and we are still paying the fees for a service we do not recieve.