SG
Sharin G

1 reviews | Active since Nov 2012

21 Nov 2016, 10:01

FNB Private Banking - NOT AVAILABLE 24/7

<p>STUGGLING NEARLY 2 HOURS TO GET ASSISATANCE FOM MY PRIVATE BANKER. tHE CALL CENTRE REFER YOU FROM PILLAR TO POST. </p> <p> </p> <p>MY PROBLEM THEY REMOVED MY SON ACCOUNT WITHOUT ANY NOTIFICATION. THE ANSWER I GET HE IS NO LONGER A MINOR. WHICH IS TRUE HE TURNED 18 IN MARCH ALREADY. HE IS STILL AT SCHOOL AND DOES NOT EARN A FIX SALARY. MY QUESTION: HOW DID THEY FICA HIM?????</p> <p> </p> <p>AS A PRIVATE BANKER AT FNB I WOULD APPRECIATE A PHONE CALL, BUT COMMEN SENSE IS THAT IF YOU TURN 18 IT DOES NOT MEAN YOU NO LONGER AT SCHOOL AND START EARNING A SALARY</p> <p> </p> <p>FNB ADVERTISE THAT AS A PRIVATE BANKER YOU WILL HAVE ASSISTANCE 24/7 WHICH ACORDING TO ME IS FALSE ADVERTI*****T. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Nov 2016, 10:37
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)