Fnb Private banking non existing and worst service!!!

I work Abroad hence I took the option to havea private banker but that option only exists in payments because I can never get hold of my private banker even with Covid relief I had to do everything myself and go to a branch. So now my account was blocked and I've paid money from outside SA to my account in SA on 26 Nov 2020 for debit orders to go off on the 1st but no money was available just to find out that my account was blocked due to documents I've already sent to private banking Fnb 2 to 3 months ago. Also no one can tell me where my money is at the moment because its not showing in neither my accounts.Now my question is,who is responsible to call all my service providers to make sure they debit me again as per normal and who is going to pay all the fees for the bounced debits??? Please don't advertise private banking if you can't deliver on it!! Go learn from Standard Bank if you want to no what is private banking. I am seriously considering moving back to Standard Bank. So disappointed in Fnb private banking. Hope Fnb can rectify and solve this asap. Call my wife if you have a solution to fix this!!