FNB Private Banking - No Service - Slow Responses

I logged a complaint with FNB almost a month ago with no resolution, no options and just that they cannot assist me. I have no assets financed with FNB regardless of my time banking with them and my credit score. • My salary gets paid into FNB • Additional Income gets paid into my FNB account • Anything other funds I receive are paid into my fnb account or savings account.

A consultant called me last week saying she can't offer me a home loan because I had 11 unpaid on my account (ITC) I am being racially profiled or discriminated against.

Attached is my payment history to MFC where was this account was unpaid? (Agent advised my MFC account was unpaid at some point I want to know where)? Attached are my settlement letters for 3 loan accounts I previously had.

Standard bank has granted me two home loans thus far, ABSA vehicle finance, MFC vehicle finance.

xx is my current credit score from transunion. What more does FNB require?

No debt review No notices No judgements No defaults

Agents have been calling me for two weeks with no resolution, not one problem/issue resolved.