FNB Private Banking is of no value At All.

I have been an FNB client for a while. FNB is a great bank, but their Private clients division is absolutely pathetic. I can never get in touch with my private banker. I send emails to him with requests and dont here back for weeks and by which time, if I am lucky to hear back- I have probably been in the branch to sort what ever it was out, by myself already.

I have had problems multiple times with this issue and have requested to speak to my bankers senior. The app live chat was very helpful in letting me know that his senior was made aware of this request and that I would hear back from either person within 48 hours. Almost a week later and still nothing.

I have found no added value in being a private clients member except the additional cost and a black plastic card. In fact, I am more than happy to move back to being a platinum client if FNB would actually allow me to do so. I cannot understand ranking up because all I see as a difference is the increased banking fees instead of frustrating me further by saying I should speak up until my banker does his job.

I am hoping with this review that FNB actually gets back to me within the next 48 hours to rectify this situation- if not by a phone call, then by email.

Private bankers here are simply of no value at all.

I also requested a Will be drafted 6 months ago, I am still awaiting that meeting now months later. FNB is a great DIY bank- one of the best in my opinion, but the private banking division is definitely of no value at all.