FNB private banking is a trap

I have been trying to order a card on the web and website and there is no option for me to order a new card only to add additional card since i lost my credit card. i sent my banker an email she rep**** with the ame step i used to try an order and i rep**** to say there is still no option to order a new card, then there was no reply. 2 days later(yesterday) i sent an email asking her to help and today still no reply. when i was on premium i never had issues i will ssn an online chat messege and my issues were always sorted. on private banking you send online chat and you are number 124 on the que. now as i walk to the branch to order a card i see no use of paying R400 while i can just pay 200 and save 200 a month for a better service.