FNB Private Banking is a prison that lies and inconveniences you after forcing you into things you never wanted

I was mislead to take up Homeloans while I wanted a one account in 2014. so because I was a private client then I couldn't do the application via online banking but was forced to do it through a banker who never wanted to help but get me out of his sight as he got a Homeloan agent to contact me instead and said after they got approved he'll make them a single facility as that was the procedure he said and I then app****. after both were approved I spoke to my new banker as they change them every now and then, she then said I'll have to pay transfer costs and I was supposed to do the application from the beginning. that was 5 years ago and in 2017 they promised to investigate that but still I always had to remind them every time they gave me another poor service until this year a meeting was arranged and they said they would convert but again a normal application that takes 3-5 working days on premier banking took more than 5 months after complaints and constant reminding before I could a respond from the banker who told me different stories every time and **** about certain steps that were never done. only when I told them I'm going to lay a complain I got a decline letter on something they supposed to rectify their mistake on. in conclusion Private banking is a ******* where they take your charges and the system doesn't allow you to do anything without the useless private bankers who lie and always tell you something to delay your progress being involved. I try apply online or over the phone I'm told my banker should do it for me. for the past 5 months nothing was ever done that I got a notification of on my phone only them telling me something to get rid of me