FNB Private banking is a ****

On the 11th of September 2024 I wrote an email to my private banker making a follow up on the delivery of my credit card, which was scheduled for the 22nd of August 2024. Unfortunately, I waited the entire day, but the courier company neither arrived nor communicated with me. My private banker only rep**** on the 17th of September 2024 letting me know that she is no longer my banker, I have been assigned a new banker there was no communication or introduction to this new banker but the private banking fees are being deducted every month yet I am not getting the benefit of being with private banking. As it stands I have no idea who my banker is. This is so disappointing and unprofessional.