FNB Private banking *********** service

FNB is not capable of resolving private clients queries. The bank loads their own debit orders too late. Call and message in arrears. Their client calls them to correct and instructs to debit the account and again they fail to complete simple process. Contacted the Private clients suite on several occasions to get this resolved and they promise your banker will get back to you, but never does. Why do I pay for this service if the bank is *********** to deliver the service. Probably the right time to change to another bank.