FNB Private Banking - *********** and unprofessional

I downgraded to gold a few months ago due to the horrific private banking "service". They left a private banker linked to my account though. I tried to get hold of them today, but instead got to Simphiwe Twala who is *********** at handling a customer query / complaint. He ignored the fact that FNB had linked private bankers to my profile and instead insisted that I do not qualify for private banking and that he would have that option removed from my profile. Fine, do it. But while it is linked due to FNB and it says to contact my private banker 24/7 right there in my profile, do your job. If FNB *****s up their backend, don't put it on me and act like a damn professional. I asked to speak to a more senior person as this consultant sounded like a broken record. He said he'd put me through but instead decided that I'm not worth the effort and just pushed me to another department. That department couldn't help me so they transferred me to digital. They couldn't help me so transferred me back to the other department. What sort of ****show are you running FNB? I'm embarrased for you. I'd get better value from stockpiling my money under my mattress.

Private Banking still not good for anything