FNB PRIVATE BANKING - Horrible Service / Pay for Nothing !

<p>One would expect to receive superior service when you almost pays R400 for a private banker per month, here is my experience with FNB PRIVATE CLIENTS:</p> <p>Firstly I asked my banker Nhlanhla Masako to order new cards for me, her response was to go on to online banking and order it myself, similar to when I asked her to change</p> <p>My surname I was advised to go to a branch, why do I have a private banker if I have to do everything myself ?</p> <p>Secondly she is currently on leave and have no out of office reply on her email, which is very unprofessional. Lastly when I called the services suite I help on for eternity before my call was answered by Zanele who promised to call me</p> <p>back and again I am still waiting. I am shopping around To see if the other banks can offer me a service which is worth what I am paying for currently.</p> <p>Then again when I phoned back Lindiwe could not tell me who Nhlanhla’s Manager is and said she cannot help me.</p>