FNB Private Banking Experience

On Friday 8 January 2021 - l called FNB Private Banking to request for a consultant to order a credit card on my behalf. The consultant advised me that l could order the card on my own, and she wanted to take me through the process. I advised her that l had already successfully ordered for my debit card without an issue, however its the credit card which was giving me issues and my personal banker had even tried but failed to assist me, ending up logging a call with the Cards Support Team. Angrily she told me to hold on, then vanished for 53 minutes. It's only when my battery was about to die that l cut off the call. I then called the FNB Private Suite number the following day and spoke with a male consultant who managed to order the card on my behalf within a space of not more than 10 minutes.

Well, this is my Premium Banking card experience with FNB!