FNB Private Banking

I have been waiting for almost a month for a guarantee to be supp**** by FNB Private Bankers for a property I am purchasing. Since my first complaint to them on 22 Oct, I have been receiving a runaround and list of excuses that are just not acceptable. FNB seems to shield their nonperformers and there just is no way to contact them. Telephones are generally not answered. I enclose a copy of my second compaint to them:Thank you! Your message has been successfully submitted. One of our consultants will contact you within 24-48 business hours.

Your details Title : Mr

First Name : C

Surname : Smit

ID/Passport Number : ***

Country : +27

Cellphone Number : ***

Email : ***

Prefered method of contact : sms

Have you discussed your complaint with your Private Banker or FNB Branch? : Yes

Are you an Existing FNB Customer? : Yes

Complaint Relates to : Cheque Account

Select province where this happed : Mpumalanga

How can we help you? : 5 Nov I have been waiting for a month now for the guarantee to be issued. The lack of service from FNB is disgusting. 22 Oct I am getting absolutely no service from personal banking. I have been battling for two weeks to get a bank guarantee for a property I am purchasing. I arranged for an investment that has matured to be held in my Cheque account for the guarantee. Today I received an SMS to inform me that the money will be re-invested. I do not want to have it re-invested. I simply want my so called personal banker *** to do the job she is presumably paid to do, and arrange the guarantee. I am totally disgusted by this show of incompetence and lack of interest. I have not discussed it with the branch or banker as they simply don't answer the telephone. Can some live person with a bit of common sense please contact me. Complaint Reference ***