FNB private banking disaster

It has been a nightmare changing banks. I am at Investec and decided to move to FNB for the rewards. But the actual process and lack of expertise as well as knowledge and skills is terrible. I opened the account at the bank in the 9th of Feb. The lady there received all my documents and advised me that a personal banker will be in contact.

After waiting a considerable time and sending emails I finally got the contact details of my banker. I explained the issue with my credit card as they keep on saying that my payslips are outdated. I ask him to look at them and he confirms that they are within date. He then promises to call on Friday to ensure that the mix up is sorted. In the meantime I also send my bank statements. FNB only requires one of these and categorically state that in an email.

Further more it is so difficult to arrange a face to face meeting with my banker. Government legislation has changed with meetings and when I asked him what the real issue was he said no it's fine we can have a face to face.

It's now the end of the month and I have not progressed any further. This is unacceptable and FNB should not be advertising personal banking if they cannot deliver services. It is truly appalling. I want to change my banker and see this service improves.